Question 1

What does the price of our experiences include?

Accepted Answer

Includes materials, tools, cooking, and support. All per person.

Question 2

What happens if I'm late?

Accepted Answer

We ask that you be punctual so as not to miss important explanations. If you arrive late, please let us know and we will do our best to accommodate you, although we may not always be able to make up for lost time.

Question 3

How do the regular package classes work?

Accepted Answer

Regular classes are purchased in a package of 2 or 4 classes. When you buy a package, you reserve and pay for all classes in advance.At the time of purchase, you choose the date of your first class . Subsequent classes are booked later, from your online account , subject to availability, using the credits from your package.Each class lasts 2 hours and is held once a week . The packages are valid for 3 months from the date of the first class .

Question 4

Can I cancel or change the date of my reservation?

Accepted Answer

We do not offer refunds.You can change your booking date by notifying us at least 5 days in advance , subject to availability. Changes can be made within 3 months of the original date.

Question 5

Are refunds accepted?

Accepted Answer

We do not offer refunds. In permitted cases, we offer a date change or voucher.

Question 6

Can I transfer my booking to someone else?

Accepted Answer

Yes. If you can't attend, you can send someone else in your place. We just ask that you let us know in advance.

Question 7

How long do you keep my pieces?

Accepted Answer

We store finished pieces for a maximum of 3 months . After this period, we cannot guarantee their preservation.

Question 8

Do you offer private or group workshops?

Accepted Answer

Yes. For groups, contact us to arrange a private session with special dates and prices.

Question 9

Can I give this experience as a gift?

Accepted Answer

Yes, we have gift cards . Contact us for more information.

Question 10

What happens if you can't attend a class?

Accepted Answer

Please let us know 5 days in advance if you cannot attend. We will reschedule based on availability. Late cancellations or no-shows are non-refundable.

Question 11

Do you have any other questions?

Accepted Answer

Don't hesitate to write to us . We'd be happy to help.

Schedule your service

FAQ

Preguntas frecuentes